Service Plan
Our objective is to deliver service that guarantees 100% satisfaction, optimizing product performance and striving to maintain maximum stability. We commit to a service response time of 30 minutes and aim to resolve within 24 hours, with replacement determined by the shortest actual arrival time.
Hotline Support Service
In instances where the service provider is unable to be physically present at the customer's location, they deliver assistance via telephone hotline support. They direct the customer's engineers through relevant operations to fulfill the required service tasks, ensuring prompt and accurate feedback to meet the customer's needs.
On Site Support Services
For services requires on-site support, the company's skilled technical or brand promotion experts are available to visit the customer's location and address substantial issues through thorough investigation and analysis.
Technical Training
Additional Service Guarantees
If you have any more service requirements, Longdon is on it.